Basic Administration and Configuration

• Associating a phone number to AgentX
• Updating Caller Greeting and other simple functions
  • Update the Greeting
  • Select Multi Languages
  • Continue working through the other AgentX Prompts
  • Other advanced language control features of AgentX
• Updating Simple Questions and Answers
  • Navigate to the AgentX Designer
  • First, notice the CORE “skills” pack for AgentX
  • Add a basic question and answer
  • Update an existing question and answer
• Creating a Call Transfer
• Creating Follow-up Questions
  • Create new slot type
• Using Listening Mode to improve accuracy
  • Best Practices for AgentX Bot Tuning
  • Analyzing Common Metrics
  • Tune Your Bot