Features and benefits

AgentX - No call unanswered

Staffing shortages plague our nation’s Public Safety Answering Points or PSAPs. With a decrease in personnel and an increase in the number of total public safety calls, PSAPs require transformational solutions to ensure that the non-emergency citizen caller gets the information they need in a timely, effective manner, without impacting wait times for emergency calls. Many cities have taken to informational websites and social media campaigns to address non-emergency concerns, but many citizens still call the PSAP when the proverbial “cat is stuck in the tree. AgentX addresses those non-emergency calls. It can integrate with your current websites or FAQ pages using advanced AI techniques to provide your citizens with timely, helpful information to address their non-emergency issues.

Our Focus

Our focus is to ensure your callers are satisfied. That means the PSAP has the right technology to deliver excellent, reliable, consistent, and timely non-emergency caller service. Our goal is to enable your team to focus on the real emergencies that require a more human touch. AgentX is AI-supported automation. We enable you to use technology to rapidly extend your staff by “onboarding” AgentX who can handle any non-emergency calls. It is an affordable, scalable, reliable solution that allows you to meet your staffing and call handling goals.

Our Approach

We work to make complex things simple for you. AgentX is built upon proven AWS technologies that deliver simple enrollment, simple deployment, simple management, and simple billing. AgentX is fluent in 18 different languages and 27 different dialects - but you only need to know one language to deliver multi-language call support. AgentX also ‘speaks’ multiple digital channels, including telephone, web, and SMS/text. We recommend, however that you start on the phones with our basic communications solution, Q&A, text, and call transfer functions. Once you are comfortable, expand your capabilities with advanced AI functions that leverage your existing web pages, knowledge base or FAQs to bring rich answers to your non-emergency citizen callers. Simply expand to an omni-channel presence when you’re ready. We said, we strive to keep things simple.

What you can Expect
A 1-2-3 guide to get you started
Complementary integration options with existing solutions
AgentX billing will appear as part of your monthly AWS bill
Online help including post implementation support
Easily configurable Q&A mechanism
Can be deployed and managed with non-technical resources
Roadmap to add value (omni-channel, CAD integration, bot tuning)
Understand how to leverage capacity management techniques
Ability to provide feedback and participate in future product enhancements to complement your strategy