Use cases

Contact centers – How can I help?

Virtual agents to automatically help resolve caller questions or guide callers to the right department / agent.

Type of Interaction	Description and Example
Simple Q & A	The question can be directly answered within AgentX.
	Caller Question: When is the 4th of July parade?
	AgentX Answers: The 4th of July Parade will by on Saturday July 3rd at 10am
Call Transfer	The question must be transferred to a department.
	Caller Asks (or Caller Utterance): There is a stray dog in my yard.
	AgentX Responds: It sounds like you need animal control, please hold while I transfer your call.
Follow-up Questions	Before being able to provide a response, AgentX needs to clarify the question.
	Caller Question (or Utterance): I need the number for Court Services.
	AgentX Clarifies: Do you need the East, West or Central Court Services number?
	The caller then qualifies their question and AgentX responds with the correct number.

Informational bots – Can I answer your question?

Chatbots for everyday requests and frequently asked questions.