Introducing AgentX
Create a custom, automated question and answer chatbot aka AgentX.
With a decrease in personnel and an increase in the number of total public safety calls, our nation’s Public Safety Answering Points (PSAPs) require transformational solutions to ensure non-emergency calls receive timely and effective attention, without impacting wait times for emergency calls. AgentX is the solution to streamline and automate non-emergency calls by integrating with your current websites or FAQ pages using advanced AI techniques to provide your citizens with timely, helpful information to address their non-emergency issues. Many cities have informational websites and social media campaigns to address non-emergency concerns, but some citizens still call the PSAP when the proverbial “cat is stuck in the tree”.
AgentX allows customers to quickly deploy self-service conversational artificial intelligence (AI) on multiple channels including their contact centers, web sites, social media channels, and SMS text messaging.