AgentX Implementation Guide

Contents:

• Solution Overview
  • Introducing AgentX
  • Quick Navigation Table
  • Use Cases
  • Features and Benefits
  • Concepts and Definitions
• Installation Guide
  • Before we begin
  • Install AgentX
  • Upgrade AgentX
  • Post Installation Configuration
• Basic Administration
  • Associating a phone number to AgentX
  • Updating Caller Greeting and other simple functions
  • Updating Simple Questions and Answers
  • Creating a Call Transfer
  • Creating Follow-up Questions
  • Using Listening Mode to improve accuracy
• Advanced Administration
  • Modifiying Configuration Settings
  • Settings Reference
  • Handlebars
  • Using automatic translation
  • MultiLanguage Support
  • Intent and Slot Matching
  • Setting Amazon Lex session attributes
  • Canonical Session Attributes
  • Lambda Hook Functions
  • Custom Terminologies
  • Using SSML To Control Speech Synthesis
  • Single Sign-On
• Release Notes
  • v5
• Notices
  • Disclosures
  • Warranty
• FAQs
  • How long does it take to deploy AgentX?
  • How hard is it to deploy AgentX?
  • How can I tell the effectiveness of AgentX?
  • What are best practices for AgentX?
  • How many languages does AgentX know?
  • How will I be billed for AgentX?